Get Support

Subscriptions sit on your Apple ID, not inside the app. To cancel:

1. Open Settings on your iPhone
2. Tap your name, then tap Subscriptions
3. Choose TidyClean
4. Tap Cancel Subscription and confirm

If Subscriptions is missing, go to Media & Purchases → View Account → Subscriptions, then select TidyClean.

Deleting the app does not cancel a paid plan. Cancel in Settings first if you no longer want to be billed.

We are sorry if TidyClean did not work out. Apple processes App Store charges and refunds—we cannot issue a refund ourselves. To ask Apple:

1. Open reportaproblem.apple.com
2. Sign in with the Apple ID used for the purchase
3. Choose I’d like to → Request a refund
4. Pick a reason, select the TidyClean purchase, and submit

Apple typically responds within about 48 hours. See Apple Support — Request a refund.

1. Update TidyClean from the App Store
2. Restart the iPhone and open the app again
3. Confirm you have a working connection (Wi-Fi or cellular)
4. If it still fails, email us with your device model, iOS version, and a short description of what you expected versus what happened

No. Removing TidyClean only takes the app off the device. Billing continues until you cancel the subscription in Apple Settings as described above.